Refund & Cancellation Policy

Refund & Cancellation Policy.

At WebNex Global Digital Solutions, we provide professional services including digital marketing, website development, graphics design, eCommerce development, SEO, and website maintenance. We also sell digital products such as templates, themes, and plugins to support businesses and entrepreneurs in their online growth.

Refund Policy

Due to the nature of our services and instant delivery of digital products, all sales are final, and we do not offer returns. However, we offer refunds under the following conditions:

• If payment has been made by mistake or duplicate payment for the same service or product.

• If we are unable to deliver the agreed-upon service due to unforeseen circumstances from our end.

• If you experience a technical issue with a purchased digital product and our support team is unable to resolve it within 7 working days.

To request a refund, please email us at support@webnexglobal.com within 7 days of your payment, including your payment reference, product/service details, and the reason for your request.

If your refund request is approved, the refund will be processed to your original payment method within 7–10 business days.

Cancellation Policy

Cancellations apply only to our services. We do not provide cancellations for digital products once purchased.

• Cancellations are accepted only within 48 hours of placing the order.

• Cancellation requests must be submitted via email to support@webnexglobal.com with your order details.

Cancellations will not be accepted if:

• The service or project work has already started or has been assigned to a team.

• Communication has been made with third-party vendors or partners related to your order.

• The project has moved beyond the planning phase.

If you have any questions regarding our Refund & Cancellation Policy, please contact us at contact@webnexglobal.com.